Shipping & Returns
Thanks for shopping at NeuroRealm™. If you are not entirely satisfied with your purchase, we're here to help! Customer satisfaction is our main priority!
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. Your item must be in the original packaging, all security seals attached and untouched.
You will be instructed on how to return your item(s) via email. Once we receive your item(s), we will inspect them and immediately notify you on the status of your refund.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
We ship worldwide!
All orders have a 24 hour processing time. In saying that, we generally get orders out same day!
*Due to COVID-19, shipping times domestically and internationally are higher. Please contact us if you have any concerns*
We ship from California.
Domestic: Shipping within the U.S. generally takes 1-3 business days depending on the final destination.
International: Shipments outside the U.S. generally take 1-3 weeks. Your item(s) may be subject to customs fees/duties. We are not liable for these costs.
We guarantee delivery, so your item(s) will always make it to you, or you’ll get a refund!
If you have any questions, you can contact us via email, or our facebook page.